Shipping policy

SHIPMENT ACCEPTANCE: Please do not accept packages from us that are obviously damaged or have been opened in transit. Simply refuse the package from the carrier and contact us with the package tracking number(s) if possible and any other details about the situation. We will do everything possible to reship the items to you right away and we will be on the look out for the return of your refused package.

DAMAGED IN SHIPMENT: If you accept a package that was damaged or pilfered in transit, please retain the carton and contents intact as you received it and call the delivering carrier at once for handling instructions. Next, immediately call our Customer Service Department at 800-853-8506 (972-250-1339) for further instructions. We will work with you to file a claim with the carrier.