Shipping & Returns

Returns and Exchange Policy

We hope you are satisfied with our service and products. However, if you are not satisfied with your purchase when it arrives, please return the item(s) to us within 15 days of receipt. We will do one of the following: 1) exchange the item for you, 2) apply a credit to your credit card or 3) send a refund check for the merchandise purchase price. This does not apply to bulk purchases. Please make sure you are ordering the item(s) you want before placing bulk orders.

Returns in 15 Days: In the event you wish to return an item, you must call our Customer Service Department at 1-800-853-8506 or contact us by email at customerservice@advantagesupplies.com before sending the return. Return Authorization may be granted by Customer Service for valid reasons so please provide us with a brief explanation as to why you want to return the item. The item(s) must be in new condition and returned with all the original product packaging. Items that require repackaging are charged a minimum of a 20% Restocking Fee, if accepted for return. Items with defects in the material or workmanship will be repaired or replaced at our option. Please send all of the components and original product packaging in a sturdy and appropriately sized box by UPS Ground, FedEx Ground or the US Postal Service. If you elect to use UPS or FedEx Ground, please retain your tracking number(s). If you use the US Postal Service, please be sure to use their Track and Confirm label option for proof of delivery purposes. For your protection, please insure the package for its full value. COD's (collect on delivery) or “postage due” packages will be refused and not accepted. Send returns and exchanges to:

Advantage Supplies Inc.
Attention: Returns Department
4257 Marsh Ridge Rd.
Carrollton, TX 75010

SHIPMENT ACCEPTANCE: Please do not accept packages from us that are obviously damaged or have been opened in transit. Simply refuse the package from the carrier and contact us with the package tracking number(s) if possible and any other details about the situation. We will do everything possible to reship the items to you right away and we will be on the look out for the return of your refused package.

DAMAGED IN SHIPMENT: If you accept a package that was damaged or pilfered in transit, please retain the carton and contents intact as you received it and call the delivering carrier at once for handling instructions. Next, immediately call our Customer Service Department at 800-853-8506 (972-250-1339) for further instructions. We will work with you to file a claim with the carrier.

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